Privacy Policy

BharatEdge Digital (a trading name of BharatEdge Services Pvt. Ltd., referred to as "BharatEdge Digital", "Company", "We", "Us", or "Our") is sensitive to your concerns about how we use the personal and business information we gather from you through our website, online forms, service portals, emails, calls, WhatsApp, and other communication channels (collectively, "Online Services").

We take your privacy seriously and have implemented this Privacy Policy alongside internal practices to keep your personal, business, and financial information secure. This Privacy Policy explains how the Company collects, uses, stores, processes, shares, retains, and protects information provided by users, clients, vendors, employees, applicants, visitors, and other stakeholders.

Personal Information

BharatEdge Digital requires each customer to provide personal information to access and use our products and services. Personal information is collected when a visitor accesses Online Services, or speaks on the phone with a BharatEdge Digital employee, and willingly discloses that information. This may happen when a visitor registers with an Online Service, participates in promotions, engages in transactions or contests, forums, surveys, contacts customer service, submits content, requests suggestions, or engages in any other aspect of services offered by BharatEdge Digital.

Personal Information includes but is not limited to:

• Contact Data: name, address, city, state, pin code, phone number, and email address
• Demographic Data: zip/pin code, gender, and similar details
• Identification Documents: PAN, Aadhaar, passport, or other government-issued IDs where required for service delivery
• Financial Documents: bank statements, GST details, tax returns, and similar documents
• Statutory Documents: MCA filings, incorporation certificates, compliance records, scheme-related documents
• Business Information: company name, CIN, nature of business, project details, pitch materials, and investor information
• Login credentials: voluntarily shared by the user for portal-based services
• Other information: required for completing the specific service engaged

Traffic Data

We automatically collect: IP addresses, operating system, browser settings, ISP details; date/time of visit, referring pages, exit pages, and clickstream data; device type (desktop, mobile, tablet). This data is used to improve website functionality, diagnose server issues, and compile aggregated analytics. It is not stored to retrieve personal information.

We implement reasonable technical, administrative, and organizational security measures to protect your information against unauthorized access, misuse, loss, alteration, disclosure, or destruction. Our security practices include:

• SSL (Secure Socket Layer) encryption for data transmission
• Firewall, antivirus, and intrusion detection systems
• Role-based access control and password protection
• Cloud security with regular data backups
• Email security and device control protocols
• Incident reporting process and system monitoring
• Periodic review of security practices and compliance

Employees, consultants, vendors, and authorized users with access to Company systems are required to maintain confidentiality and comply with internal security protocols. Any unauthorized access, suspected data breach, cyber incident, phishing attempt, malware attack, or misuse of systems must be immediately reported to authorized management.

BharatEdge Digital and its associated partners may use cookies, web beacons, tracking pixels, analytics tools, browser storage, and similar technologies to:

• Improve user experience and website functionality
• Analyze site traffic and visitor behaviour
• Deliver tailored content and marketing communications
• Support CRM, advertisement, and security tools (including Zoho CRM, Meta Pixel, Google Analytics)

We may use third-party tools including Google Analytics features (Remarketing, GDN Impression Reporting, DoubleClick Campaign Manager Integration, Demographics and Interest Reporting). These third-party tools may independently collect technical information as per their own privacy policies.

We do not capture personal information in cookies. You may disable cookies through your browser settings. However, doing so may limit certain features or functionality of our website.

Our website may contain links to third-party websites and social media plugins (such as Facebook 'Like', Instagram, LinkedIn, and YouTube widgets). This Privacy Policy applies only to BharatEdge Digital's website. We are not responsible for the privacy practices or content of third-party websites.

Social media features and widgets may collect your IP address, track the pages you visit, and set cookies. These features are governed by the privacy policies of the respective platforms.

The information collected is used only for lawful, business, contractual, statutory, and service-related purposes, including:

• Processing your service request and delivering the service
• Verifying your identity and the authenticity of documents submitted
• Filing with government portals, statutory authorities, and regulatory bodies on your behalf
• Sending service-related communications, updates, and notifications
• Processing payments through merchant account services
• Responding to queries, grievances, and support requests
• Conducting internal quality audits, training, and record-keeping
• Complying with applicable laws, regulations, and legal obligations
• Sending promotional communications where you have opted in or where permitted by law

Sharing of Information

The Company does not sell personal data to any unauthorized third party. We may share your information with the following parties only where necessary for service delivery or legal compliance:

• Our employees, consultants, and internal team members working on your service
• Vendors and technology service providers (cloud services, CRM, payment gateways)
• Government portals, statutory authorities, and regulatory bodies for filing and compliance purposes
• Professional advisors including legal, financial, and accounting professionals
• Third-party marketing partners, only where you have specifically authorized or opted in
• Law enforcement or government authorities where required by law or court order
• In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction. You will be notified with an option to opt out

Our Online Services are not directed at individuals below the age of 18 years. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will take prompt action to delete it.

We retain personal data only as long as necessary to provide services, fulfil contractual obligations, meet legal and statutory requirements, or improve our systems. Typical retention practices may include:

• Identification images and documents used to improve models or verify identity: retained for the duration of service engagement and deleted upon completion unless required by law
• AI chat logs and digital interaction records: retained temporarily and deleted based on time-to-live (TTL) policies
• Analytics and crash data: retained according to platform and third-party provider retention rules

Retention policies may vary between services. Upon expiry of the applicable retention period, the Company will delete, archive, anonymize, or securely destroy records as per internal policy. To submit a deletion request, please write to support@bharatedgedigital.com.

If you are located in the United Kingdom or a jurisdiction with applicable data protection legislation (Data Protection Act 2018), you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure ('Right to be Forgotten'): Request deletion of your personal data, subject to legal and contractual obligations
• Right to Object: Object to certain types of data processing, including direct marketing
• Right to Restriction of Processing: Request that we limit how we use your data in certain circumstances
• Right to Data Portability: Where applicable, request that your data be transferred to you or another controller in a structured, commonly used format
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of the above rights, please submit a written request using the contact information below. We will respond within 30 days of receiving your request, in accordance with applicable law. We may need to verify your identity before processing certain requests.

BharatEdge Digital's services are not directed toward children under the age of 13 (or under 18, where a higher threshold applies under applicable law, including the UK Age Appropriate Design Code).

We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal data from a child under 13 without verifiable parental consent, we will take immediate steps to delete such information from our records. If you believe we hold data about a child, please contact us at support@bharatedgedigital.com.

By submitting information through our website, online form, email, WhatsApp, call, document upload, payment, agreement, or any other communication channel, you provide explicit consent to the Company to:

• Collect, store, use, process, verify, share, and retain such information for service delivery
• Share information with employees, consultants, vendors, government departments, professional advisors, statutory authorities, and technology service providers
• Contact you via phone, email, SMS, WhatsApp, or RCS for service-related and promotional communication

You confirm that all information and documents provided by you are true, correct, complete, lawful, and authorized. You may withdraw your consent at any time by submitting a written request to support@bharatedgedigital.com. However, withdrawal of consent may affect the continuation or completion of services.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. Material changes will be notified via a notice on this page, along with the updated effective date, prior to the change taking effect. We encourage you to review this page periodically.